Our Photo's are Museum Quality Fine Art Prints: When you view our photos you are viewing a museum quality fine-art print. The prints we carry are produced using either the lithographic or serigraphic printing process and are printed on high quality archival acid free paper. Most prints are on a thick (120 pound or higher) stock of paper. Each print is of the highest museum art print reproduction quality and are supplied by the world's leading art publishers. These prints rival any detailed reproduction from their originals and are geared towards the discerning eye of the particular art collector.
JUST ADDED FOR YOUR ADDED PROTECTION... Limited Edition Security Holograms in microtext. Hologram pattern SERIALIZED. Magnified in circle for you. We added them to all our memorabilia we sell to you with unique serial numbers, which will NEVER BE REAPEATED! You can even track your memorabilia inventory, document or ID Cards! Pressure sensitive, self-adhesive holograms either tear upon removal.
PAYMENT METHODS
We accept Visa, Mastercard, American Express, Discover Through Our Merchant account, shopping Cart. We also accept Paypal (For Our Paypal ID: Please contact us by email at miltonluban@hotmail.com We also accept checks, cash, or should you want to make payment with money orders sent by mail. Please Contact us for shipping info at: substancecollectables@hotmail.com
We Accept the following credit cards:
- Visa
- MasterCard
- American Express
- Discover
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
NOW ACCEPTING INTERNATIONAL CREDIT CARDS. If your overseas and interested in a purchase from our website no problem! You can email us and let us know what your interested in and should you want to make your purchase with your international credit card we can email you a form to fill out and email us right back and we will do the rest. It's that easy! WE ALSO NOW ACCEPT PAYPAL, Free Standard Ground Shipping overseas when your purchase is over $195.00 Contact us for shipping time it will take to arrive, standard can take up to 14 plus days.
WE NOW ACCEPT PAYPAL: Our Paypal payment email is miltonluban@substancecollectables.com
TAX POLICY
We are required to collect 8.25% sales tax if your order is purchased in New York. Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order is shipped.
PRICING POLICY
Prices shown are in U.S. dollars only and are subject to change without notice. If we lower an item price, we offer a price adjustment if you notify us within 14 days of your purchase. Prices are based on our vendors and supply and demand.
SHIPPING & HANDLING
We only ship to the United States by Priority mail. Canadian orders are accepted, but must ship to a United States address. Free shipping is to the 48 contiguous states. Shipments to Alaska and Hawaii are shipped ground, but at the 2nd day air rate. Standard Delivery Orders will arrive within 2 to 10 days depending on the USPS delivery schedule. Next Day and 2nd Day shipping is available for an additional charge with the amount posted during order checkout. Orders do not ship the same day; they ship the expedited service chosen after the item is manufactured or pulled from stock. We can not send merchandise to P.O. Boxes. All standard deliveries are handled by USPS/Federal Express and United Parcel Service (UPS) and insured for your protection.
FREE SHIPPING: When we offer free shipping: What this mean is we will pay for shipping anywere in the United States Only. We will not pay for shipping outside the USA. Shipping is done by priority mail with a tracking number and your item can be tracked online at www.usps.com
ORDER STATUS
Most of our items are shipped from our wholesale suppliers, unless it is manufactured or pulled from stock. It can take 1 - 2 days for our supplier to ship, plus 3 - 7 days standard shipping from USPS. If after the standard shipping time, 7 - 10 days, you think your order is late, please call us at 1-(718) 896-0078 and we will track it for you. We can also email you, your items tracking info so you can track your package.
OUT OF STOCK ITEMS
All listed merchandise on the site are in-stock, or made to order, as of the last time the database was updated. Occasionally, high demand causes us to run out of certain items. In the event that an item is out of stock, or needs to be backordered or manufactured, we will notify you via email or by phone, before any charges are made to your account. We do not charge your credit card until we have approval from the manufacturer to start your order. Charges for out-of-stock items will be credited back to your card.
DAMAGED GOODS, RETURNS & EXCHANGES
RETURNS - NON-DEFECTIVE MERCHANDISE: All non-defective merchandise is guaranteed for a period of 30 days from purchase. We will gladly accept all returns for a 100% refund, less a 10% restocking fee to cover our free shipping expenses. Displays over $100 are subject to a 20% restocking fee. Any expedited shipping charges will not be credited. Returned items must include the actual certificate of authenticity and be in original sale condition with their appropriate boxes. We credit the credit card used for the original purchase or can give your Paypal account a refund and we also offer store credit. Please call us at 1-(718) 896-0078 to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions. We are not responsible and can not give credit for returns that arrive broken or damaged. You will have to make a claim with your shipper for reimbursement.
DAMAGED-DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us or emailed within 5 days of receipt of order. We're sorry, but there can be no exceptions to this as these are our vendors terms. On most items, the damage occurs during shipping. We will make a claim with the shipping company. You must have all of the original packaging for damaged goods, or we CAN NOT replace the item at no charge. Please call us at 1-(718) 896-0078 for damaged items and claim instructions. Items that have been lost/damaged by the shipping carrier must have the claim made by the carrier's deadline policy. Items that are damaged from shipping, can not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.
NON-RETURNABLE MERCHANDISE: Any item that is custom built, custom ordered, memorabilia that has been custom located, special custom orders of items we do not have in stock but have located for you after a custom request are final sales, custom framed, or custom logoed can not be returned. This includes all display cases that are etched with a team logo or name, added mirrors, added locks, added 100% UV protection, and hinges requested on the left side. These items are custom made to order for your order. Thank you for understanding.
WARRANTY
Substance Collectables Memorabilia, nor it's divisions or manufacturers, does not offer any warranty that the display cases, or the like, even with 100% UV protection, will completely stop fading. There are many other factors that contribute to the fading process.
If you have any questions, please Contact Us at:
